Joan Hamburg has been part of the WOR, 710 AM, family in New York since the early 1970s. She grew up on Long Island and attended Barnard College before beginning her advertising career. Hamburg started her radio broadcasting with small consumer segments on the "Rambling with Gambling" morning show. It wasn't long before Hamburg got her very own show. Joan can be heard on WOR weekdays noon to 2pm with topics including the day's news, food, restaurant features, and celebrity interviews. In November of 2012, Joan was inducted into the NYSE Broadcast Hall of Fame.
Senior Executive Producer of The Joan Hamburg Show:
Natalie Batos Vacca has been with WOR radio since 1997. For nine years, she was the Producer of WOR’s Morning Show. In March 2006, Natalie was promoted to Senior Producer at WOR and Producer of The Joan Hamburg Show. She has received several prestigious awards for her work including the New York Press Club Byline Award for Best Spot News coverage for the Swiss Air Flight 111 crash, best Station Event for their live St. Patrick’s Day show from the New York State Broadcasters Association and was part of the WOR News award for "Best Spot News Coverage" of the events of September 11 from the New York State Broadcaster's Association. Prior to WOR, she was the producer for several nationally-syndicated programs, including the legendary Barry Farber and Alan Colmes. Natalie grew up in Staten Island, New York, and graduated from Seton Hall University, where she majored in Broadcast Communications. She currently lives in New Jersey with her husband Chris and their two children.
George Hobica from Airfarewatchdog.com recently wrote a column for USA Today titled “Fly Guy: How to complain about airlines,” outlining the best way for passengers to take up their complaints with airlines. No, it does not involve yelling and throwing objects. Actually, Hobica wrote that it's always best to resolve a complaint politely at the airport.
According to Hobica, if your complaint can't be resolved at the airport itself, then you should send an e-mail or letter to the airline. However, he notes, there are some guidelines you should follow. Among the guidelines are waiting a few days before sending the e-mail/letter in order to cool down, never say "I will never fly your airline again," and ask for a specific resolution. To read Hobica's complete list of guidelines you can read the entire article here.
You can also click here for Hobica's list of airline contacts and airline Twitter accounts.
Do you have a recommendation for fellow flyers on how to get an issue resolved with an airline? Leave your comments below.